Refund policy

Return & Refund Policy

Thank you for shopping with Pickora.

Returns & Exchanges

For hygiene reasons, shapewear products cannot be returned after use.

Size Exchange

If you ordered the wrong size, we are happy to exchange it provided that:

- The item has not been worn.

- The item is unused and in its original packaging.

- The exchange request is submitted within 7 days of receiving the order.

Customers are responsible for any shipping fees related to size exchanges unless the wrong item was sent by us.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos.

Refunds

Refunds are only issued for damaged, defective, or incorrect items if a replacement is not available.

Order Cancellation

Orders may only be cancelled before they have been shipped.

For any return or exchange requests, please contact us at:

Delivery Time
Estimated delivery within the UAE is 2–5 business days.

Shipping Fees
Shipping charges are calculated at checkout.

Order Tracking
A tracking number will be sent once your order has been shipped.

Delays
Delivery may be delayed due to weekends, public holidays, or courier issues.

Pickora971@gmail.com